Customer Support (Email / Phone ) / Amazon / Shipping Support Job at American Filter Company, Glendale, CA

  • American Filter Company
  • Glendale, CA

Job Description

Job Description

Job Description

Customer Support Specialist / Shipping Agent (Amazon FBA & eBay Specialist)

We are a well-established water filter manufacturer with a thriving e-commerce website dedicated to delivering high-quality products and exceptional customer service. We are seeking a sharp, professional, and friendly E-Commerce Customer Support Specialist / Shipping Agent to join our growing team.

⚠️ IMPORTANT:
PLEASE DO NOT SUBMIT A RESUME if you do NOT have at least 2 years of hands-on experience with eBay/Amazon internet sales, shipping, and especially Amazon FBA . Your resume will not be considered without this experience.

Position Overview

This is a hands-on role combining customer service excellence with e-commerce operations and order fulfillment. You will manage listings across major platforms, ship orders daily, and provide top-tier support to our customers.

Key Responsibilities

  • Add, edit, and optimize product listings on Amazon (FBA), eBay, and our website shopping cart backend/admin panel
  • Pack and ship online orders accurately and efficiently
  • Provide outstanding customer service via phone and email
  • Assist customers with product inquiries, order status, inventory availability, and issue resolution
  • Manage shipping processes using software such as Stamps.com, ShipStation, or similar tools
  • Handle order processing, tracking, and returns as needed
  • Knowledge of EDI order processing (e.g., SPS Commerce or similar) is a plus

Qualifications & Requirements

  • Must have a minimum of 2 years proven experience with Amazon FBA, eBay selling, and online shipping operations
  • Fluent English speaker – comfortable and professional on the phone
  • Excellent typing skills and attention to detail
  • Strong working knowledge of Amazon.com, eBay.com, and other e-commerce platforms
  • Experience with PayPal payment processing, credit card transactions, and handling chargebacks
  • Familiarity with shipping software (Stamps.com, ShipStation, or similar) is required
  • Ability to multi-task, troubleshoot issues quickly, and work independently
  • Strong verbal communication, organizational, and problem-solving skills
  • Proficient with Microsoft Word and Excel; Photoshop, Illustrator, or other graphic software is a plus
  • Professional demeanor and a positive, customer-first attitude

Schedule & Compensation

Schedule: Monday – Friday, 7:30 AM – 4:00 PM (Full-time and Part-time positions available)

Starting Pay: $20.00 per hour (higher pay for exceptionally experienced and talented candidates)

Salary is based on experience, talent, speed, and overall ability. This is a great opportunity for someone who thrives in a fast-paced e-commerce environment.

How to Apply

Qualified candidates only:

Submit Resumes via Zip recruiter


Resumes without the required 2+ years of Amazon FBA / eBay / shipping experience will not be reviewed.

Subject line: “E-Commerce Specialist Application – [Your Name]”

We look forward to hearing from talented, experienced applicants who are ready to grow with our water filter manufacturing and e-commerce team!

\nCompany Description

American Filter Company is a Manufacturer of Water products For Commercial and Residential use.

Company Description

American Filter Company is a Manufacturer of Water products For Commercial and Residential use.

Job Tags

Hourly pay, Full time, Part time, Monday to Friday

Similar Jobs

HouseSitter.com

URGENT: House Sitter Wanted - Experienced House Sitter Needed In Wilson, Nc Earn $100 Daily For Reliable Home Care And Security! Job at HouseSitter.com

Hello! I'm Deborah, a homeowner in Wilson, North Carolina, and I'm looking to hire a reliable house sitter. The role primarily involves taking care of a few key tasks. Pet feeding is essential, as I have a couple of friendly pets who need daily meals and a bit of attention... 

Reinhausen Inc.

Marketing Intern Job at Reinhausen Inc.

 ...What awaits you: As a Marketing Intern at Reinhausen, you will gain hands-on experience supporting the U.S. marketing team of a global industrial technology company. This is a paid internship for the first semester of 2027. You will work directly with the Head... 

TD & I CABLE MAINTENANCE INC

Horizontal Directional Drill Operator Job at TD & I CABLE MAINTENANCE INC

 ...Horizontal Directional Drill OperatorThe Horizontal Directional Drill Operator is responsible for operating directional drill rigs, locating equipment, and product support equipment. This role is crucial in the installation of underground conduits, cables, and other utilities... 

The Ups Store

Certified Notary ONLY Apply/UPS Sales Associate Job at The Ups Store

 ...teach others* Maintains a clean, organized, and safe working environment* Performs other duties as assignedQUALIFICATIONS * Notary & Livescan highly preferred. UPS experience highly desired.* Retail/customer service experience* Good communication and people... 

Camp Timber-lee

Summer Camp Lifeguard Job at Camp Timber-lee

 ...Lifeguard PositionThe lake is calling. This isn't just a summer job, it's a mission.Spend your summer on the water, keeping campers...  ...Departments, primarily after dinner hoursFlex into other roles and temporary assignments as needed, including Cabin LeaderWhat You Get$275/...