McAllen, United States | Posted on 09/11/2025
Empire Connect Agency is seeking professional, detail-oriented Remote Customer Service Representatives to help support customers of various clients! In this role, you will handle inbound and outbound customer service calls, assisting with account inquiries, product support, billing questions, and general customer needs. This is a 1099 independent contractor opportunity that offers flexibility, autonomy, and the ability to work from the comfort of your home.
Answer inbound and outbound calls from to support customers of various clients
Accurately enter information into our client database
Provide a high level of customer service with empathy, patience, and professionalism
Maintain a quiet and distraction-free work environment
Demonstrating consistent, high-level performance may lead to enhanced opportunities and expanded roles.
Minimum of 6 months remote call center experience or 1 year of in-office (brick-and-mortar) call center experience
Clear communication skills and strong soft skills, including active listening, patience, and professionalism
Provide excellent customer service, addressing questions and concerns
Must have a quiet home office environment
No criminal history (a background check is required)
Must be comfortable working as a 1099 independent contractor
Client service hours vary and may include mornings, evenings, weekends, and holidays, depending on the specific client program you select. Agents have the flexibility to select service intervals that align with their availability and the needs of the supported client.
Flexible scheduling—contractors may select shifts based on availability and business needs
Contractors must be dependable and committed to their selected hours
If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency.
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